A leader in consumer-driven health and wellness benefits, Careington supports millions of members across the U.S. through a network of partnerships and providers. But as the company grew, so did the volume—and complexity—of contracts flowing through Legal. Without a system to match their scale, the team faced mounting operational pressure.
What Careington needed wasn’t just automation. They needed structure. Strategy. And a partner who could help them build a scalable CLM platform from the ground up. That partner was DocJuris.
Together, they didn’t just implement a tool—they co-developed a system rooted in best practices, weekly collaboration, and shared expertise. With DocJuris’s foundational white paper as a blueprint, the teams worked side-by-side to build a contract lifecycle management approach that aligned with Careington’s business needs, accelerated legal workflows, and positioned the company to scale without compromising compliance.
The bottleneck wasn’t due to lack of effort—if anything, both teams were working overtime. Procurement needed to move quickly to support business initiatives, but every contract still required legal review. With a finite number of attorneys and a long queue of deals, even low-risk agreements were delayed. Legal was buried in comments and redlines. Procurement was stuck waiting.The real problem wasn’t the people—it was the process.Without an efficient way to divide contract work between the two teams, everything defaulted to Legal. That not only slowed negotiations but also diverted legal resources away from strategic matters. Procurement had the capability, but not the tools, to take on more responsibility. They needed structure. They needed consistency. They needed a new playbook—literally.Careington’s Legal team was feeling the strain. As the company expanded its service offerings and partnerships, the volume of third-party contracts surged. Every agreement needed to be reviewed, tracked, and negotiated—and Legal was quickly becoming a bottleneck.
The problem? It wasn’t talent—it was capacity.
Without a scalable system in place, reviews stacked up. Processes varied across business units. Approvals took longer than they should have. Legal was spending more time managing workflows than advising the business. And that wasn’t sustainable.
Careington knew it needed more than just templates or tracking spreadsheets. It needed a coordinated, strategic CLM system—one that could keep pace with the business and take pressure off the legal team.
DocJuris didn’t just provide software—they provided a framework. From the very first week, Careington and DocJuris teams met regularly to break down complex workflows and rebuild them into something scalable. The starting point? DocJuris’s foundational CLM white paper, which helped Careington identify best practices and build consensus across teams.
By implementing DocJuris alongside standardized contract forms, Careington was able to dramatically increase throughput. Review and approval processes were streamlined. Legal’s touchpoints became more strategic and less reactive. And most importantly, the company gained a flexible system that could evolve with them.
Instead of trying to create a one-size-fits-all solution, Careington’s CLM was built collaboratively, with the right mix of people, process, and technology. What emerged was more than a workflow—it was an operating model. One that enabled the legal team to handle significantly higher volumes without sacrificing quality or oversight.
The partnership didn’t end at implementation, either. Ongoing collaboration between teams has helped keep the system optimized and aligned with changing business needs. And with every iteration, Careington’s contract operations become smarter, faster, and more resilient.
DocJuris has been instrumental in the development of our CLM system... Their expertise and commitment to our success have been invaluable in creating a robust and effective CLM solution for our company, and we are incredibly excited to continue working with DocJuris.
