case study

How CMA CGM America freed its legal team to focus on strategic work

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location
Marseille, France
INDUSTRY
Logistics
EMPLOYEES
160,000
How CMA CGM America freed its legal team to focus on strategic work

Overview

CMA CGM America, the U.S. subsidiary of one of the world’s largest shipping and logistics companies, plays a vital role in global commerce. Every day, the company helps move containers across oceans, through ports, and along rail and road networks—keeping the supply chain connected and business moving. But while physical logistics are visible, the legal infrastructure that supports those operations often remains behind the scenes—and under pressure.

As the volume and complexity of commercial agreements grew, CMA CGM America's Legal team was tasked with supporting the fast pace of business while ensuring every contract met the company’s legal and risk standards. Senior attorneys often spent valuable time reviewing standard language, identifying redline inconsistencies, and handling first-pass edits—work that, while necessary, diverted focus from higher-impact legal strategy.

Over time, the need for change became clear. Routine reviews were slowing down legal capacity, and strategic projects had to wait. The legal department needed a way to improve efficiency without compromising quality.

That’s when CMA CGM turned to DocJuris.

Challenge

As a global organization with broad operational scope, CMA CGM manages legal work that spans regional business units, freight logistics, and vendor relationships. The core challenge wasn’t legal complexity—it was how much of that complexity was being handled manually.

Even when agreements followed standard templates, attorneys still had to comb through each line, flag familiar deviations, and conduct risk assessments from scratch. This consumed significant time and created inefficiencies in the department’s ability to scale support across the business.

The Legal team needed to reduce its time spent on repetitive contract reviews and shift senior attorneys toward more strategic matters. Without a better way to structure the early stages of contract intake and review, legal resources were stretched thin and legal workflows risked falling behind the pace of business.

Solution

CMA CGM implemented DocJuris to streamline and standardize the first phase of contract review. The tool enabled Legal to quickly identify deviations from company standards, flag areas of concern, and highlight provisions that might require further attention—all before full attorney review was needed.

This front-end automation helped reduce manual review time and allowed Legal to assess risk more consistently. Agreements could be reviewed more efficiently and prioritized with greater clarity, giving the Legal team better control over workload and turnaround time.

DocJuris also improved consistency across the process. By aligning early-stage reviews with internal playbooks and language guidelines, the platform reduced variation and brought structure to the way contracts were initially assessed. This allowed Legal to reduce friction across workflows and accelerate review without increasing risk.

The outcome was a Legal department that worked smarter, faster, and more strategically. Time once spent on repetitive tasks was now redirected toward complex negotiations and business-critical legal support. With DocJuris in place, Legal increased its responsiveness and impact—while remaining aligned with the company's high compliance standards.

KEY RESULTS
90%
Decrease in contract turnaround time by automating review process
>> Senior attorneys gained bandwidth to focus on complex, business-critical legal matters
>> Increased team capacity and responsiveness without compromising legal oversight
>> Standardized reviews brought greater consistency and visibility to the contract lifecycle
>> Legal improved operational alignment with the business by working more efficiently and proactively

The more you use the tool, the smarter and more cost-effective it becomes. DocJuris frees up resources, allowing legal teams to focus on emerging needs.

Kristi Thompson
Kristi Thompson
Deputy General Counsel

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