PLAYBOOK TEMPLATES
Cloud Services Agreement
A Cloud Services Agreement defines the legal and operational framework for cloud infrastructure or platform usage. This playbook outlines negotiation of service levels, data handling, and termination assistance provisions.
Technology Transactions
Issue & Concept List
Scope of Work
Data Privacy & Security
Intellectual Property Rights
Confidentiality
Warranties & Representations
Liability & Indemnification
Service Levels & Metrics
Change Control Process
Term & Termination
Dispute Resolution
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What you get in this playbook
1
Scope of Work
Defines the precise services, deliverables, and responsibilities of each party.
2
Data Privacy & Security
Sets requirements for handling, storing, and protecting personal and sensitive data in compliance with applicable laws.
3
Intellectual Property Rights
Allocates ownership and licensing rights for software, data, and other deliverables created or used under the contract.
4
Confidentiality
Obligates parties to protect proprietary information and trade secrets during and after the contract term.
5
Warranties & Representations
Includes assurances about service quality, compliance with laws, and noninfringement of third-party rights.
6
Liability & Indemnification
Defines caps on damages and the scope of indemnity for third-party claims and losses.
7
Service Levels & Metrics
Establishes performance standards, uptime guarantees, and remedies for failure to meet agreed metrics.
8
Change Control Process
Outlines procedures for requesting, approving, and pricing changes to scope, deliverables, or timelines.
9
Term & Termination
Specifies contract duration, renewal terms, termination rights, and post-termination obligations.
10
Dispute Resolution
Sets forth the governing law, venue, and methods (e.g., mediation, arbitration) for resolving disagreements.
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