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PLAYBOOK TEMPLATES
Cloud Services Agreement
A Cloud Services Agreement defines the legal and operational framework for cloud infrastructure or platform usage. This playbook outlines negotiation of service levels, data handling, and termination assistance provisions.
Scope of Work
Negotiation strategy
Ensure the scope is detailed and includes all expected deliverables. Insist on clear acceptance criteria and timelines to avoid misunderstandings.
Negotiate for flexibility in deliverables and timelines. Ensure that any changes to the scope are documented and agreed upon.
Essential elements
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Services and Deliverables
List specific services and deliverables.
2
Responsibilities of the Parties
Define each party's responsibilities.
3
Timeline and Milestones
Set clear timelines and milestones.
Action framework
ACCEPT
Propose edits if the scope lacks detail or if timelines are unrealistic.
EDIT
Reject if the scope is too vague or lacks acceptance criteria.
ADD
Add language for scope changes and acceptance criteria.
PRO TIP
Always attach exhibits detailing services and deliverables to prevent scope creep.
Real-world examples
FAVORABLE
Preferred Scope of Work Clause
"The Service Provider shall perform the services and provide the deliverables as set forth in Exhibit A attached hereto. The services shall include, but are not limited to, the following: [list specific services]. The deliverables shall include, but are not limited to, the following: [list specific deliverables]."
NEUTRAL
Fallback Scope of Work Clause
"If specific details are unavailable, outline general services and deliverables with a commitment to finalize details in attached exhibits."
UNFAVORABLE
Vague Scope of Work Clause
"The Service Provider will perform necessary services as needed, with deliverables to be determined."
Alternative scenarios & positions
High-Risk Projects
In high-risk projects, ensure the scope includes risk management strategies and contingency plans to address potential issues.
Complex Deliverables
For complex deliverables, include detailed technical specifications and integration requirements to ensure feasibility.
Long-Term Contracts
In long-term contracts, incorporate periodic reviews of the scope to adapt to changing needs and technologies.
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WEEK 1
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WEEK 2
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WEEK 3
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Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
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