PLAYBOOK TEMPLATES
Service Level Agreement (SLA)
An SLA establishes measurable service performance standards between provider and customer. This playbook explains methods to draft enforceable metrics, remedies for non-performance, and escalation procedures.
Technology Transactions
Issue & Concept List
Scope of Work
Data Privacy & Security
Intellectual Property
Limitation of Liability
Indemnification Provisions
Warranties & Representations
Service Levels & Performance
Termination & Exit Strategy
Confidentiality & NDA Obligations
Governing Law & Dispute Resolution
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What you get in this playbook
1
Scope of Work
Defines the specific services, deliverables, and responsibilities under the contract.
2
Data Privacy & Security
Addresses compliance with data protection laws and required security safeguards.
3
Intellectual Property
Allocates ownership and licensing rights for both pre-existing and newly developed IP.
4
Limitation of Liability
Sets caps and exclusions on the types and amounts of damages recoverable.
5
Indemnification Provisions
Outlines each party's duty to compensate the other for third-party claims and losses.
6
Warranties & Representations
Specifies contractual assurances regarding service quality, compliance, and legal authority.
7
Service Levels & Performance
Defines measurable performance metrics, reporting obligations, and remedies for non-compliance.
8
Termination & Exit Strategy
Provides rights and obligations upon contract termination, including transition support.
9
Confidentiality & NDA Obligations
Protects sensitive and proprietary information exchanged during the relationship.
10
Governing Law & Dispute Resolution
Specifies the legal jurisdiction and methods for resolving contract disputes.
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