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PLAYBOOK TEMPLATES
Service Level Agreement (SLA)
An SLA establishes measurable service performance standards between provider and customer. This playbook explains methods to draft enforceable metrics, remedies for non-performance, and escalation procedures.
Scope of Work
Negotiation strategy
Ensure the scope of work is detailed and aligns with business objectives. Include specific timelines and acceptance criteria to avoid ambiguity.
Negotiate for flexibility in deliverables and timelines where possible, but ensure all responsibilities are clearly defined to prevent disputes.
Essential elements
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Service Definition
Detailed list of services.
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Deliverables
List with acceptance criteria.
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Responsibilities
Defined roles and obligations.
Action framework
ACCEPT
Propose edits if the scope lacks clarity or detail, ensuring all elements are covered.
EDIT
Reject if the scope is vague or overly broad, risking scope creep.
ADD
Add new language if key elements like change management are missing.
PRO TIP
Always document any changes to the scope in writing to prevent misunderstandings.
Real-world examples
FAVORABLE
Preferred Scope of Work Language
"The Contractor shall provide the following services: [detailed list of services]. These services shall be performed in accordance with the specifications and timelines set forth in this Agreement."
NEUTRAL
Fallback Scope of Work Language
"If negotiation requires flexibility, ensure at least the key elements (services, deliverables, responsibilities) are covered, even if less detailed."
UNFAVORABLE
Unfavorable Scope of Work Language
"Avoid vague or overly broad descriptions that could lead to scope creep or misaligned expectations."
Alternative scenarios & positions
High-Risk Projects
In high-risk projects, ensure the scope of work includes detailed risk management strategies and contingency plans.
Agile Development
For agile projects, allow for iterative scope adjustments but maintain clear deliverable criteria.
Fixed-Price Contracts
In fixed-price contracts, the scope must be precise to avoid cost overruns and disputes.
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WEEK 1
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WEEK 2
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WEEK 3
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Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
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