10
PLAYBOOK TEMPLATES
Service Level Agreement (SLA)
An SLA establishes measurable service performance standards between provider and customer. This playbook explains methods to draft enforceable metrics, remedies for non-performance, and escalation procedures.
Governing Law & Dispute Resolution
Negotiation strategy
Ensure the governing law is favorable to your business operations, such as New York law, known for its predictability. Advocate for arbitration to minimize litigation costs.
Negotiate for a jurisdiction that aligns with your operational base to reduce travel and legal costs. Consider arbitration to expedite dispute resolution.
Essential elements
1
Governing Law
Specifies applicable legal jurisdiction.
2
Dispute Resolution
Outlines methods for resolving disputes.
3
Jurisdiction
Defines court or arbitration venue.
Action framework
ACCEPT
Propose edits if the jurisdiction is unfavorable or lacks clarity in dispute resolution methods.
EDIT
Reject clauses that impose excessive legal risks or costs.
ADD
Add clauses to specify arbitration rules and preferred jurisdiction.
PRO TIP
Prioritize jurisdictions with established legal frameworks to ensure predictability.
Real-world examples
FAVORABLE
Preferred New York Governing Law
"The Agreement shall be governed by and construed in accordance with the laws of New York, without regard to its conflict of law principles."
NEUTRAL
Standard Arbitration Clause
"Any dispute shall be settled by arbitration in accordance with the rules of the American Arbitration Association."
UNFAVORABLE
Unclear Jurisdiction Clause
"The Agreement shall be subject to the laws of an unspecified jurisdiction."
Alternative scenarios & positions
High-Risk Projects
For high-risk projects, ensure the governing law and dispute resolution methods are robust to handle potential complexities.
International Contracts
In international contracts, consider neutral jurisdictions and international arbitration to avoid bias.
Small-Scale Agreements
For small-scale agreements, simplify dispute resolution to reduce costs and time.
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WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
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We connect DocJuris to your contract repositories, set up admin and user accounts, and ensure your environment is ready for success.
WEEK 3
Deliver & Test
Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
Launch
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