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PLAYBOOK TEMPLATES

Outsourcing Agreement

An Outsourcing Agreement governs the delegation of business functions to an external provider, defining scope, service levels, and performance standards. This playbook highlights key risk mitigation strategies for data protection, continuity, and liability allocation.

Indemnification

Why This Matters: Broad indemnities can create open-ended contingent liabilities, so precise triggers and control mechanisms are essential to minimize unexpected exposure.

Negotiation strategy

If you're the Company:

Negotiate for mutual indemnities to ensure balanced risk allocation. Insist on caps and basket provisions to limit liability exposure.

If you're the Service Provider:

Ensure indemnification obligations are clearly defined and limited to specific, foreseeable risks. Seek control over defense and settlement of claims.

Essential elements

1

Indemnification Obligations

Defines indemnity responsibilities.
2

Notice and Control of Claims

Outlines claim management process.
3

Limitation of Liability

Caps and limits indemnity exposure.

Action framework

ACCEPT

Propose edits to include caps and basket provisions if absent.

EDIT

Reject clauses with unlimited indemnity without control mechanisms.

ADD

Add language for mutual indemnities and specific risk limitations.

PRO TIP

Always ensure indemnification clauses include clear notice and control provisions to manage potential claims effectively.

Example clauses

FAVORABLE

Preferred Indemnification Clause

"Each party (the 'Indemnifying Party') shall indemnify, defend, and hold harmless the other party (the 'Indemnified Party') from and against any and all losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or resulting from any third-party claims to the extent such claims are caused by the Indemnifying Party's breach of its representations, warranties, or obligations under this Agreement."
NEUTRAL

Fallback Indemnification Clause

"If mutual indemnities are not feasible, ensure at least unilateral indemnity with clear limitations."
UNFAVORABLE

Unfavorable Indemnification Clause

"Avoid broad indemnification without caps or control mechanisms."

Fallbacks

High-Risk Projects

In high-risk projects, ensure indemnification clauses are robust, with detailed risk assessments and higher liability caps to cover potential exposures.

Cross-Border Transactions

For cross-border transactions, consider jurisdictional differences in indemnification laws and adjust clauses to comply with local regulations.

Technology Agreements

In technology agreements, focus on indemnities related to intellectual property infringement and data breaches, with specific caps and control provisions.
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