3
PLAYBOOK TEMPLATES
Data Processing Agreement (DPA)
A DPA outlines obligations between data controllers and processors regarding the handling of personal data under privacy laws. This playbook discusses key terms including processing scope, security measures, and cross-border transfers.
Service Levels & SLAs
Negotiation strategy
Ensure SLAs are aligned with business objectives and include clear, measurable metrics. Negotiate for strong penalty structures to incentivize compliance.
Propose SLAs that are achievable and align with your operational capabilities. Be prepared to discuss reasonable penalties and remedies for non-compliance.
Essential elements
1
Performance Standards
Defines service quality metrics.
2
Reporting Requirements
Specifies frequency and format.
3
Penalty Structures
Outlines consequences for failures.
Action framework
ACCEPT
Propose edits if SLAs lack clarity or measurability.
EDIT
Reject if SLAs are unenforceable or misaligned with objectives.
ADD
Add clauses if SLAs are missing or insufficient.
PRO TIP
Always ensure SLAs are specific and enforceable to avoid disputes.
Real-world examples
FAVORABLE
Preferred Service Level Clause
"The Service Provider shall maintain a service uptime of 99.9% as measured monthly. Failure to meet this standard will result in a penalty of 5% of the monthly service fee."
NEUTRAL
Fallback Service Level Clause
"The Service Provider shall strive to maintain a service uptime of 99.9%. In the event of failure, the parties will negotiate a reasonable penalty."
UNFAVORABLE
Vague Service Level Clause
"The Service Provider will aim to provide high-quality service without specific metrics or penalties."
Alternative scenarios & positions
For critical operations, enhance SLAs with stringent metrics and penalties to ensure protection and recourse.
Emerging Markets
In less stable markets, include flexible SLAs to accommodate potential service disruptions.
Long-Term Contracts
For extended agreements, incorporate periodic SLA reviews to adapt to changing needs and technologies.
Technology & DataPlaybook Template (Pro both parties )
Access all other DocJuris Playbooks
Launch in days, not months
Unlike complex CLMs with long implementations and steep learning curves, DocJuris is built for speed and simplicity. We integrate with your workflow—whether connecting to a CLM or uploading agreements manually—so you're up and running in days, not months.
WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
Install Module
We connect DocJuris to your contract repositories, set up admin and user accounts, and ensure your environment is ready for success.
WEEK 3
Deliver & Test
Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
Launch
We support you in rolling out DocJuris to a pilot group or your full organization—with launch materials, training, and hands-on support to drive adoption from day one.
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Tackle everything your team needs using existing IT without expensive consultants, outrageous user licensing fees, or complex coding. DocJuris takes on the heavy lift and delivers your requirements with its people, process, and technology.
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