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PLAYBOOK TEMPLATES
Software as a Service (SaaS) Agreement
A SaaS Agreement governs access to cloud-hosted software services, typically under a subscription model. This playbook covers service uptime, data ownership, termination, and liability limitations for cloud-based offerings.
Service Levels
Negotiation strategy
Ensure SLAs are realistic and enforceable. Verify that penalties and remedies are clearly defined to protect interests.
Negotiate achievable performance metrics and ensure remedies are proportionate to service failures.
Essential elements
1
Performance Metrics
Defines expected service performance.
2
Uptime Guarantees
Specifies minimum service availability.
3
Remedies for Non-Compliance
Outlines penalties for service failures.
Action framework
ACCEPT
Propose edits if SLAs are not aligned with industry standards or business goals.
EDIT
Reject if SLAs are vague or unenforceable.
ADD
Add SLAs if missing to define performance expectations and remedies.
PRO TIP
Consult with technical teams to validate performance metrics and ensure they reflect industry standards.
Real-world examples
FAVORABLE
Preferred SLA Clause
"The Service Provider shall maintain a minimum uptime of 99.9% and provide remedies including service credits for any failure to meet this standard."
NEUTRAL
Fallback SLA Clause
"The Service Provider shall use commercially reasonable efforts to maintain service levels, with remedies to be negotiated in case of non-compliance."
UNFAVORABLE
Vague SLA Terms
"The Service Provider will strive to maintain service levels without specific metrics or remedies outlined."
Alternative scenarios & positions
High-Risk Services
High-risk services require stringent SLAs with robust remedies and penalties. Ensure alignment with risk management strategies.
Standard Services
For standard services, ensure SLAs are clear and enforceable but may allow for more flexibility in remedies.
Emerging Technologies
SLAs for emerging technologies should consider rapid changes and potential for unforeseen service issues.
Access all other DocJuris Playbooks
Launch in days, not months
Unlike complex CLMs with long implementations and steep learning curves, DocJuris is built for speed and simplicity. We integrate with your workflow—whether connecting to a CLM or uploading agreements manually—so you're up and running in days, not months.
WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
Install Module
We connect DocJuris to your contract repositories, set up admin and user accounts, and ensure your environment is ready for success.
WEEK 3
Deliver & Test
Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
Launch
We support you in rolling out DocJuris to a pilot group or your full organization—with launch materials, training, and hands-on support to drive adoption from day one.
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