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PLAYBOOK TEMPLATES
Warranty Service Agreement
A Warranty Service Agreement details how defects, repairs, and replacements are handled during a product’s warranty period. This playbook emphasizes negotiating fair remedies, service levels, and liability limitations that align with operational realities.
Table of Contents
Dispute Resolution & Governing Law
Negotiation strategy
Ensure the governing law is favorable to your operations and that the dispute resolution process is efficient. Propose arbitration in a neutral location if the jurisdiction is not preferred.
Negotiate for a governing law that is familiar and convenient. Consider the benefits of arbitration to avoid lengthy court proceedings.
Essential elements
1
Governing Law
Applicable legal framework.
2
Dispute Resolution
Process for resolving disagreements.
3
Jurisdiction
Location for legal proceedings.
Action framework
ACCEPT
Propose edits if the jurisdiction is not preferred or if arbitration is not included.
EDIT
Reject clauses that impose unfavorable jurisdictions or lack clear resolution processes.
ADD
Add clauses specifying preferred governing law and arbitration location.
PRO TIP
Always verify the enforceability of the chosen jurisdiction and dispute resolution mechanism.
Real-world examples
FAVORABLE
Preferred Clause
"This Agreement shall be governed by and construed in accordance with the laws of the State of New York. Any disputes arising under this Agreement shall be resolved through arbitration in New York City, New York."
NEUTRAL
Fallback Clause
"This Agreement shall be governed by the laws of the State of Texas. Disputes shall be resolved through arbitration in a mutually agreed neutral location."
UNFAVORABLE
Unclear Jurisdiction
"The governing law and dispute resolution process shall be determined at a later date."
Alternative scenarios & positions
Texas Law
Address scenarios where the governing law clause mentions Texas. Include provisions for arbitration in a neutral location to mitigate potential biases and ensure enforceability.
International Contracts
Evaluate contracts involving parties from different countries. Consider international arbitration rules and ensure the governing law is recognized internationally.
High-Risk Projects
For high-risk projects, ensure the dispute resolution process is robust and the governing law is favorable to mitigate potential legal challenges.
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WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
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We connect DocJuris to your contract repositories, set up admin and user accounts, and ensure your environment is ready for success.
WEEK 3
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Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
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