5
PLAYBOOK TEMPLATES
Warranty Service Agreement
A Warranty Service Agreement details how defects, repairs, and replacements are handled during a product’s warranty period. This playbook emphasizes negotiating fair remedies, service levels, and liability limitations that align with operational realities.
Table of Contents
Warranties & Representations
Negotiation strategy
Negotiate for specific, limited warranties that align with industry standards. Ensure liability caps are in place to protect against excessive claims.
Offer warranties that reflect the quality and compliance of your products, but limit the duration and scope to avoid undue liability.
Essential elements
1
Warranty Period
Duration of warranty coverage.
2
Liability Cap
Maximum financial exposure.
3
Exclusions
Damages not covered by warranty.
Action framework
ACCEPT
Propose edits if the warranty scope is too broad or lacks clear limitations.
EDIT
Reject clauses that impose unlimited liability or unreasonable terms.
ADD
Add language to specify warranty duration and liability limits.
PRO TIP
Always align warranty terms with industry standards to ensure fairness and compliance.
Example clauses
FAVORABLE
Preferred Warranty Clause
"The warranty period shall be twelve (12) months from the date of delivery. Liability for breach of warranty shall be capped at 20% of the contract value, excluding indirect and consequential damages."
NEUTRAL
Standard Warranty Clause
"The warranty period shall be six (6) months, with liability capped at 10% of the contract value."
UNFAVORABLE
Unlimited Warranty Clause
"The warranty shall be indefinite, with no cap on liability."
Fallbacks
High-Risk Projects
In high-risk projects, warranties should be more stringent, with detailed performance metrics and higher liability caps to account for potential issues.
Consumer Goods
For consumer goods, warranties should focus on product quality and safety, with clear instructions for returns and repairs.
Technology Services
In technology services, warranties should address uptime and data security, with specific remedies for service interruptions.
Book a Contract AI Demo
See how DocJuris can automate your legal, procurement, and sales operations.
Contract review from 8 weeks to 5 minutes
Mitigate risk faster with dynamic playbooks
Become a valued partner
Thank you! Someone on our team will reach out.
Oops! Something went wrong while submitting the form.
Contract Playbook Templates
Launch in days, not months
Unlike complex CLMs with long implementations and steep learning curves, DocJuris is built for speed and simplicity. We integrate with your workflow—whether connecting to a CLM or uploading agreements manually—so you're up and running in days, not months.
WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
Install Module
We connect DocJuris to your contract repositories, set up admin and user accounts, and ensure your environment is ready for success.
WEEK 3
Deliver & Test
Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
Launch
We support you in rolling out DocJuris to a pilot group or your full organization—with launch materials, training, and hands-on support to drive adoption from day one.
Not another CLM
Tackle everything your team needs using existing IT without expensive consultants, outrageous user licensing fees, or complex coding. DocJuris takes on the heavy lift and delivers your requirements with its people, process, and technology.
See how DocJuris can automate your legal, procurement, and sales operations.
Request demo
COMPANY
© 2025 DocJuris, Inc. All rights reserved. Patent Pending.
DocJuris is not a law firm or a substitute for an attorney or law firm. We cannot provide any kind of advice, explanation, opinion, or recommendation about possible legal rights, remedies, defenses, options,selection of forms or strategies.