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PLAYBOOK TEMPLATES
Warranty Service Agreement
A Warranty Service Agreement details how defects, repairs, and replacements are handled during a product’s warranty period. This playbook emphasizes negotiating fair remedies, service levels, and liability limitations that align with operational realities.
Table of Contents
Warranties & Representations
Negotiation strategy
Negotiate for specific, limited warranties that align with industry standards. Ensure liability caps are in place to protect against excessive claims.
Offer warranties that reflect the quality and compliance of your products, but limit the duration and scope to avoid undue liability.
Essential elements
1
Warranty Period
Duration of warranty coverage.
2
Liability Cap
Maximum financial exposure.
3
Exclusions
Damages not covered by warranty.
Action framework
ACCEPT
Propose edits if the warranty scope is too broad or lacks clear limitations.
EDIT
Reject clauses that impose unlimited liability or unreasonable terms.
ADD
Add language to specify warranty duration and liability limits.
PRO TIP
Always align warranty terms with industry standards to ensure fairness and compliance.
Real-world examples
FAVORABLE
Preferred Warranty Clause
"The warranty period shall be twelve (12) months from the date of delivery. Liability for breach of warranty shall be capped at 20% of the contract value, excluding indirect and consequential damages."
NEUTRAL
Standard Warranty Clause
"The warranty period shall be six (6) months, with liability capped at 10% of the contract value."
UNFAVORABLE
Unlimited Warranty Clause
"The warranty shall be indefinite, with no cap on liability."
Alternative scenarios & positions
High-Risk Projects
In high-risk projects, warranties should be more stringent, with detailed performance metrics and higher liability caps to account for potential issues.
Consumer Goods
For consumer goods, warranties should focus on product quality and safety, with clear instructions for returns and repairs.
Technology Services
In technology services, warranties should address uptime and data security, with specific remedies for service interruptions.
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WEEK 1
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WEEK 2
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WEEK 3
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Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
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