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PLAYBOOK TEMPLATES
Warranty Service Agreement
A Warranty Service Agreement details how defects, repairs, and replacements are handled during a product’s warranty period. This playbook emphasizes negotiating fair remedies, service levels, and liability limitations that align with operational realities.
Table of Contents
Scope & Deliverables
Negotiation strategy
Ensure that the scope of work is clearly defined and includes specific deliverables, timelines, and acceptance criteria. This will help avoid scope creep and ensure that the project stays on track.
Negotiate for flexibility in deliverables and timelines to accommodate potential changes in project scope. Ensure that any changes are documented and agreed upon by both parties.
Essential elements
1
Deliverable Specifications
Detailed description of deliverables.
2
Milestones
Specific project milestones and deadlines.
3
Acceptance Criteria
Standards for deliverable acceptance.
Action framework
ACCEPT
Propose edits when deliverables are unclear or lack measurable criteria.
EDIT
Reject if the scope is too vague or open-ended, leading to potential disputes.
ADD
Add language for change-control procedures to manage scope adjustments.
PRO TIP
Always include clear acceptance criteria to ensure deliverables meet expectations.
Real-world examples
FAVORABLE
Preferred Deliverable Clause
"The Contractor shall deliver [specific deliverable] by [date], meeting the following acceptance criteria: [criteria]."
NEUTRAL
Fallback Deliverable Clause
"Deliverables shall be provided as outlined in Exhibit A, subject to mutual agreement on acceptance criteria."
UNFAVORABLE
Vague Deliverable Clause
"The Contractor will provide necessary deliverables as needed."
Alternative scenarios & positions
Complex Deliverables
Applied when deliverables involve multiple phases, high complexity, or interdependencies. Requires detailed planning and phased delivery to manage complexity effectively.
High-Risk Projects
In high-risk projects, ensure that deliverables are tied to risk mitigation strategies and include contingency plans.
Agile Development
For agile projects, deliverables should be flexible and iterative, with regular reviews and adjustments based on feedback.
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WEEK 1
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Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
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WEEK 3
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Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
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