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PLAYBOOK TEMPLATES
Data Sharing Data License Agreement
A Data Sharing & Data License Agreement defines rights and restrictions for exchanging or licensing data assets. This playbook examines usage limitations, confidentiality, and indemnification for data misuse.
Service Levels & Performance
Negotiation strategy
Ensure that the SLA includes clear and measurable performance metrics. Negotiate for service credits and termination rights in case of repeated failures.
Propose realistic performance metrics that align with your capabilities. Offer reasonable remedies to maintain a strong client relationship.
Essential elements
1
Performance Metrics
Defines service performance standards.
2
Availability Targets
Specifies uptime and maintenance windows.
3
Remedies for Failures
Outlines compensation for service lapses.
Action framework
ACCEPT
Propose edits if metrics are unclear or unmeasurable.
EDIT
Reject if the SLA lacks accountability or remedies.
ADD
Add clauses for high-risk services or critical operations.
PRO TIP
Always ensure SLAs are aligned with your business continuity plans.
Real-world examples
FAVORABLE
Comprehensive SLA with Remedies
"The Service Provider shall ensure that the Services meet the following performance metrics: (i) Uptime of 99.9% measured on a monthly basis, excluding scheduled maintenance; (ii) Response time for critical issues within 1 hour; and (iii) Resolution time for critical issues within 24 hours."
NEUTRAL
Basic SLA Agreement
"The Services shall be available 24 hours a day, 7 days a week, with an uptime commitment of 99.9% per calendar month."
UNFAVORABLE
Lack of Remedies in SLA
"The Service Provider will strive to meet performance metrics but offers no service credits or penalties for failure."
Alternative scenarios & positions
High-Risk Projects
For high-risk projects, ensure SLAs include enhanced performance metrics and stricter remedies to mitigate potential business impacts.
Cloud Services
In cloud service agreements, focus on uptime commitments and data recovery times to ensure business continuity.
Outsourced IT Support
For outsourced IT support, emphasize quick response and resolution times to maintain operational efficiency.
Access all other DocJuris Playbooks
Launch in days, not months
Unlike complex CLMs with long implementations and steep learning curves, DocJuris is built for speed and simplicity. We integrate with your workflow—whether connecting to a CLM or uploading agreements manually—so you're up and running in days, not months.
WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
Install Module
We connect DocJuris to your contract repositories, set up admin and user accounts, and ensure your environment is ready for success.
WEEK 3
Deliver & Test
Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
Launch
We support you in rolling out DocJuris to a pilot group or your full organization—with launch materials, training, and hands-on support to drive adoption from day one.
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Tackle everything your team needs using existing IT without expensive consultants, outrageous user licensing fees, or complex coding. DocJuris takes on the heavy lift and delivers your requirements with its people, process, and technology.
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