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PLAYBOOK TEMPLATES

Master Supply Agreement

A Master Supply Agreement governs the ongoing supply of goods between buyer and supplier, setting pricing, logistics, and quality standards. This playbook provides insights into balancing continuity of supply, cost control, and contractual accountability.

Dispute Resolution

Why This Matters: Lengthy or unclear dispute processes can escalate costs, delay remedies, and strain business relationships, increasing operational uncertainty.

Negotiation strategy

If you're the Buyer:

Prioritize arbitration to ensure neutrality and efficiency. Propose a neutral venue to avoid jurisdictional bias.

If you're the Supplier:

Advocate for mediation as a first step to minimize costs. Ensure the arbitration rules are favorable and enforceable.

Essential elements

1

Mediation Process

Initial step for resolution.
2

Arbitration Rules

Guidelines for arbitration.
3

Court Jurisdiction

Fallback legal venue.

Action framework

ACCEPT

Propose edits if the venue is biased or timelines are unclear.

EDIT

Reject if only litigation is specified without alternatives.

ADD

Add mediation and arbitration clauses if absent.

PRO TIP

Always specify a neutral venue to enhance enforceability and fairness.

Real-world examples

FAVORABLE

Preferred Clause

"Disputes shall be resolved through mediation, followed by arbitration under [Arbitration Institution] rules, with venue in [Neutral Location]."
NEUTRAL

Fallback Clause

"Disputes may be resolved through litigation in the courts of [Jurisdiction], if mediation and arbitration are unsuccessful."
UNFAVORABLE

Unfavorable Clause

"All disputes shall be resolved through litigation in the courts of [Party's Home Jurisdiction]."

Alternative scenarios & positions

High-Risk Projects

For high-risk projects, prioritize arbitration to ensure quick and neutral resolution, avoiding lengthy litigation.

International Contracts

In international contracts, specify arbitration under international rules to ensure enforceability across borders.

Small Business Agreements

For small businesses, mediation can be a cost-effective first step, with arbitration as a backup to avoid court costs.

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WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
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WEEK 3
Deliver & Test
Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
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