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PLAYBOOK TEMPLATES
API Terms of Service & Developer Agreement
An API Terms of Service & Developer Agreement governs developer access to an organization‚ APIs, data, and platform. This playbook details provisions around usage rights, rate limits, data handling, and security compliance.
Service Levels and Performance
Negotiation strategy
Ensure that the SLAs are aligned with business needs and include enforceable penalties for underperformance. Negotiate for clear definitions and quantifiable metrics.
Propose commercially reasonable efforts to meet service levels, but ensure flexibility in remedies. Aim for mutual agreement on any penalties.
Essential elements
1
Performance Metrics
Quantifiable service standards.
2
Service Level Objectives
Target performance goals.
3
Remedies for Underperformance
Penalties for failing standards.
Action framework
ACCEPT
Propose edits if metrics are vague or unenforceable.
EDIT
Reject if SLAs are missing or inadequate.
ADD
Add clauses for critical service levels.
PRO TIP
Always ensure SLAs are clear and enforceable to protect business interests.
Real-world examples
FAVORABLE
Preferred Service Level Clause
"Vendor shall maintain a service availability of 99.9% monthly. In case of failure, Vendor shall provide a service credit of 10% of the monthly fee."
NEUTRAL
Fallback Service Level Clause
"Vendor shall use commercially reasonable efforts to maintain service availability. Remedies for failure shall be negotiated in good faith."
UNFAVORABLE
Lack of Defined SLAs
"Vendor shall strive to meet service levels, with no specific remedies outlined."
Alternative scenarios & positions
High-Risk Services
For services critical to business operations, ensure higher performance standards and immediate remedies for breaches.
Data-Intensive Operations
In scenarios involving large data volumes, prioritize uptime and data integrity in SLAs.
Seasonal Demand Fluctuations
Adjust SLAs to accommodate peak periods, ensuring capacity and performance are maintained.
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Launch in days, not months
Unlike complex CLMs with long implementations and steep learning curves, DocJuris is built for speed and simplicity. We integrate with your workflow—whether connecting to a CLM or uploading agreements manually—so you're up and running in days, not months.
WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
Install Module
We connect DocJuris to your contract repositories, set up admin and user accounts, and ensure your environment is ready for success.
WEEK 3
Deliver & Test
Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
Launch
We support you in rolling out DocJuris to a pilot group or your full organization—with launch materials, training, and hands-on support to drive adoption from day one.
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