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PLAYBOOK TEMPLATES

Software License Agreement

A Software License Agreement governs the use and distribution of software between a licensor and licensee. This playbook examines license grant terms, maintenance obligations, and compliance mechanisms for audit and enforcement.

Indemnification & Liability Caps

Why This Matters: Unbalanced indemnification can expose a party to unlimited financial liability, jeopardizing business stability.

Negotiation strategy

If you're the Licensor:

Ensure indemnification obligations are mutual and liability caps are reasonable. Include carve-outs for willful misconduct and fraud.

If you're the Licensee:

Negotiate for a liability cap that reflects the contract's value and ensure indemnification is limited to direct damages.

Essential elements

1

Indemnification Obligations

Mutual indemnification for third-party claims.
2

Liability Cap

Limit liability to contract value.
3

Carve-Outs

Exclusions for willful misconduct.

Action framework

ACCEPT

Propose edits if liability caps are too high or indemnification is one-sided.

EDIT

Reject clauses that lack mutual indemnification or reasonable liability caps.

ADD

Add language for carve-outs and proportional cost allocation.

PRO TIP

Always ensure indemnification clauses are clear and liability caps are aligned with the contract's financial scope.

Real-world examples

FAVORABLE

Balanced Indemnification Clause

"Each party (the 'Indemnifying Party') shall indemnify, defend, and hold harmless the other party (the 'Indemnified Party') from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to any third-party claim alleging infringement of any intellectual property rights by the Indemnifying Party's products or services, or any breach of the Indemnifying Party's representations, warranties, or obligations under this Agreement."
NEUTRAL

Standard Liability Cap

"Each party's liability shall be limited to direct damages up to the amount paid under this Agreement, excluding willful misconduct or gross negligence."
UNFAVORABLE

Uncapped Liability Clause

"The Indemnifying Party shall be liable for all damages without limitation, regardless of the nature of the claim."

Alternative scenarios & positions

High-Risk Projects

In high-risk projects, consider increasing liability caps and ensuring comprehensive indemnification to cover potential extensive damages.

International Contracts

For international contracts, ensure compliance with local laws and adjust indemnification and liability clauses to reflect jurisdictional requirements.

Technology Transactions

In technology transactions, focus on IP infringement indemnification and ensure liability caps reflect the potential impact of tech failures.

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WEEK 1
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Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
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WEEK 3
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Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
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