5
PLAYBOOK TEMPLATES
Master Services Agreement (MSA)
An MSA sets the overarching terms governing ongoing services between parties, providing a foundation for future statements of work or projects. This playbook breaks down best practices for managing risk, defining scope, and balancing flexibility with legal protection.
Warranties and Representations
Negotiation strategy
Negotiate to limit the scope and duration of warranties to reasonable levels while ensuring sufficient protection against defects and breaches.
Ensure warranties reflect the actual capabilities and limitations of the goods or services, and include necessary exclusions to mitigate liabilities.
Essential elements
1
Warranty Duration
Period goods are covered.
2
Scope of Warranty
Extent of coverage provided.
3
Exclusions
Limitations on warranty claims.
Action framework
ACCEPT
Propose edits when warranties are overly broad or lack specific, measurable terms.
EDIT
Reject clauses that expose the company to unreasonable risks or liabilities.
ADD
Add language when warranties are absent to ensure protection against defects.
PRO TIP
Align warranty terms with industry norms and product lifecycle expectations.
Real-world examples
FAVORABLE
Preferred Warranty Clause
"The Seller warrants that the goods will conform to the specifications agreed upon and will be free from defects for a period of 12 months from the date of delivery."
NEUTRAL
Standard Warranty Clause
"The Seller warrants that the goods will be free from defects in material and workmanship for a period of [insert duration]."
UNFAVORABLE
Overly Broad Warranty Clause
"The Seller warrants all aspects of the goods indefinitely, without exclusions."
Alternative scenarios & positions
High-Risk Projects
In high-risk projects, warranties may need to be more comprehensive to cover potential failures and liabilities.
Short-Term Contracts
For short-term contracts, warranties should be limited to the duration of the contract to avoid extended obligations.
Custom Products
Custom products may require tailored warranties that address specific design and manufacturing risks.
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Launch in days, not months
Unlike complex CLMs with long implementations and steep learning curves, DocJuris is built for speed and simplicity. We integrate with your workflow—whether connecting to a CLM or uploading agreements manually—so you're up and running in days, not months.
WEEK 1
CLM Readiness and Design
Our CX team works with you to understand your contracting challenges, prioritize key workflows, and identify the biggest impact areas. We build a tailored implementation plan that fits your needs.
WEEK 2
Install Module
We connect DocJuris to your contract repositories, set up admin and user accounts, and ensure your environment is ready for success.
WEEK 3
Deliver & Test
Your team builds initial playbooks, reviews existing clause libraries, and trains the DocJuris agent to align with your internal standards and negotiation positions.
WEEK 4
Launch
We support you in rolling out DocJuris to a pilot group or your full organization—with launch materials, training, and hands-on support to drive adoption from day one.
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